Can I return or exchange the samples if I'm not satisfied?

Yes. If a sample does not meet your expectations we work through it with you rather than leaving you with an unusable garment.

How it works:

• Report within the agreed time frame after receiving the sample, with photos and a clear description of what does not match your requirement.
• Assess against the brief: we compare the sample with your specification, sketch or reference to identify whether the gap is a production fault, a specification misunderstanding or a design change.
• Revision or replacement: where the fault is ours we revise or remake the sample. Where the requirement has changed we quote a new sample.
• Return shipping: the buyer normally covers return shipping costs, while we cover the cost of the corrected sample in fault cases.
• Fee handling: sample fees are refundable or deducted from the bulk order once it is confirmed.

In practice most sample issues are resolved in one revision round, which is exactly why we sample before bulk. Sending detailed feedback with photos, measurements and notes on fit makes the revision faster and more accurate.

One clarification that avoids most disputes: sample and bulk are judged against different standards. A sample is a hand-made reference, so we ask you to approve it for fit, colour and function rather than for micro-perfect stitching. If a specific measurement must be exact, mark it on the specification so it is checked before dispatch. Sample fees are also refundable against the bulk order, so a revision is rarely wasted money.